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Privacy Statement

Transports Interoute Sàrl (hereinafter: Interoute) makes every effort to provide high quality services. An important aspect of this quality is reliability. We consider that respect for the privacy of our customers and prudent use of their personal data are essential elements of this reliability. Below you will find general information on how we process your data.

  Use of registration data

To use our products and services, you will usually need to register. During the registration process, you are asked to enter certain data such as your name, address, location, postal code, gender, email address, and bank account number. This registration data is used primarily to allow us to send you information and issue our invoice as part of our services. They are also used to keep you informed of any news or interesting promotions (see below, under “News”).

  Email addresses

Your e-mail address is primarily used to confirm your order and, where applicable, to handle your complaint. Additionally, we use your email address to communicate with you and keep you informed of new developments, products and services from Interoute, to the extent that you have indicated through the Site that you wish to receive this information.


Interoute devotes particular care to the technical and organizational systems for securing your data, due to the nature of its services and the trust that these must necessarily inspire.

  Data analysis and cookies

When you browse our site or exchange information with us online, data is exchanged between your computer and our sites (using text files called “cookies”). These “cookies” allow us to collect valuable information which we use to improve and develop our products and services, as well as to optimize our site. This information comes from an analysis of this data, which is collected in the form of listings which are not linked to individual users. We therefore cannot trace your personal use.

  “Cookies” are also used to store usernames, passwords and personal settings. On a subsequent visit, you will no longer be required to enter this data. Most browsers allow you to block the placement of “cookies” or to notify you in advance when a “cookie” is placed on your computer. It is important to realize that this blocking may limit the use of our sites and services on the Internet. For more information on “cookies”, please refer to www.cookiecentral.com/faq or www.microsoft.com/info/cookies.htm (in English).

  Who has your data?

Your data collected and used by Interoute is accessible to Interoute employees to the extent that they need it to carry out their duties. In principle, no third party receives your data, except to provide current information on products and services, provided that the use of this data is authorized for this purpose (see below, under “News”). It is possible in certain cases that your data must be made available to third parties under a legal obligation or due to a dispute.

In the event of a merger, takeover, bankruptcy or cessation of payments, it may be necessary to grant access to the data to third parties or make it available to them.


We are happy to keep you up to date with news about developments and products from Interoute and its affiliated companies. These companies may receive data about you that is necessary for communication


Any material changes to this privacy statement will be posted on this site.


For any questions, you can also contact our customer service by telephone at +352 55 80 20, Monday to Friday from 8:00 a.m. to 5:00 p.m. For any verification concerning packages, we are at your disposal from Monday to Friday from 9:00 a.m. to 5:00 p.m.